GarrySky Privacy Policy
Last updated: August 2026
1. Introduction
GarrySky ("we", "our" or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, contact us, request a quotation or arrange our services, how we use that information and your rights in relation to it.
2. Our Contact Details
Name: Garry Plumb
Email: hello@garrysky.com
Telephone: 07770 391 397
Address: 33 Penrhos Avenue, Llandudno Junction, LL31 9EL
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.
3. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Contact Information
Name, email address, telephone number and preferred contact method.
Property & Enquiry Information
Property address or postcode, property type, the service you are interested in, details about your requirements, information about existing equipment or systems, and any other information you choose to provide when contacting us.
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information and pages visited. This information is used primarily to operate and maintain the website.
4. How We Collect Your Personal Information
We may collect personal information when you complete our online quotation form, book a callback through our website, contact us by email or telephone, communicate with us about an existing or potential installation, or arrange services with us.
We may also receive information from another person where this is necessary to provide a service you have requested.
5. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery – to understand your requirements, prepare quotations, arrange installations and provide our services.
Communication – to contact you about enquiries, quotations, appointments, installations, support and other matters relating to our services.
Customer Support – to provide assistance and follow up where necessary after an enquiry or installation.
Business Administration – to maintain appropriate records and manage our business.
Legal Compliance – to meet our legal and regulatory obligations.
Marketing – to send information about our services, offers or promotions where you have given your consent.
We only use your personal information for purposes relevant to your enquiry, our services or the operation of our business.
When you provide your email address or telephone number, we may use these details to contact you regarding your enquiry, quotation, appointment, installation or other matters relating to services you have requested. We will only send promotional or marketing communications where you have provided your consent.
6. Our Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may need to process your information to take steps at your request before entering into a contract, or to provide services you have agreed to purchase from us.
For example, we may need your contact and property information to prepare a quotation or arrange an installation.
Legitimate Interests
We may process information where this is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.
This may include responding to enquiries, managing customer relationships, maintaining business records and improving the way we provide our services.
Legal Obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Consent
Where we specifically rely on your consent to process your information, you have the right to withdraw that consent at any time.
7. Booking a Callback
If you choose to book a callback through our website, your information, such as your name, email address, telephone number and any additional information you provide, will be collected through Cal.com, our scheduling platform.
This information is used to arrange and manage your requested callback.
Cal.com may process personal information in accordance with its own privacy policy.
8. Our Website Provider
Our website is hosted and operated using Wix.
Wix may process certain personal and technical information as part of providing website hosting, security and functionality.
This may include information submitted through forms on our website and technical information relating to visitors' use of the website.
You can read Wix's Privacy Policy for further information about how Wix processes personal information.
9. How We Store and Protect Your Information
We take reasonable and appropriate steps to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
Access to customer information is limited to those who need it for legitimate business purposes.
Personal information may be stored electronically on systems and devices used to operate the business, as well as within the systems of our website and scheduling providers where necessary.
No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take appropriate steps to protect the information we hold.
10. How Long We Keep Your Information
We only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected.
For example, information relating to an enquiry may be retained for a reasonable period after the enquiry has ended so that we can manage follow-up communication and maintain appropriate business records.
Where you become a customer, information may be retained for longer where necessary to provide ongoing support, manage our relationship with you, meet legal obligations or protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
11. Who We Share Your Information With
We do not sell your personal information.
Your personal information is only shared with third parties where this is necessary to provide a service you have requested or to operate parts of our website.
These may include:
Wix – our website hosting and website platform provider.
Cal.com – where you choose to book a callback through our website.
We may also disclose personal information where we are legally required to do so.
12. Your Data Protection Rights
Under UK data protection law, you may have rights including:
Right of Access
You can ask us for a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct information that you believe is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you can ask us to delete your personal information.
Right to Restriction
In certain circumstances, you can ask us to restrict how we process your information.
Right to Object
You may have the right to object to certain types of processing, particularly where we rely on legitimate interests.
Right to Data Portability
In certain circumstances, you may ask us to transfer personal information you provided to us to another organisation or to you.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you can withdraw your consent at any time.
You will not normally have to pay a fee to exercise these rights.
If you make a request, we will respond within the timeframe required by applicable data protection law.
To exercise any of these rights, please contact us at:
13. How to Complain
If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about making a complaint on the ICO website.
You can also contact the ICO by telephone on 0303 123 1113.
14. Cookies
Cookies are small files or pieces of information stored on your device when you visit a website.
Our website is hosted using Wix and uses essential cookies and similar technologies that are required for the website to operate, remain secure and provide basic functionality.
These technologies may process technical information such as your IP address, browser information, device information and information about how the website is accessed.
We do not currently use third-party advertising or marketing cookies on this website.
If we introduce additional analytics, advertising or other non-essential technologies in the future, we will review our cookie and privacy arrangements and update this policy where necessary.
You can also manage or delete cookies through your web browser settings. Disabling certain essential cookies may affect the functionality of the website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information, our use of technology or applicable legal requirements.
Any updates will be published on this page and the "Last updated" date will be amended accordingly.